rotom June 26, 2026, 8:23am 1

just yesterday, I suddenly lost access to my account. looking at my inbox, I got hit with two emails back-to-back. The first one was from Google Play saying my subscription was canceled for no apparent reason—I was fast asleep when it came through. then two hours later, while I was still asleep, OpenAI sent over the ticket (C-Zyb3H0nME3ns) saying I’m banned.
tell me how this isn’t an automated system mistake?

Thanks for sharing these details, and I’m sorry for the trouble this has caused.

I checked the case number you shared and can see that it has already been escalated to our team for further review. Please continue following up through that existing support case, our team will get back to you as soon as they have an update.

~ Smith

I’m in exactly the same situation. I also first received a subscription cancellation notice from Google Play, and my account was deactivated shortly after. Please also conduct a manual review of my case.

I submitted an account deactivation appeal about 3 days ago but have not received any response yet..

User ID*:* user-9EahsIqftLMXlLAb1nvnuc9n

Appeal ID*:* C-xuOZlFLcEX8n

Subscription*:* X20 Pro, purchased via Google Play

3 days ago, I received an unexpected Google Play subscription cancellation notice. My account was banned around 2 hours later, right when I was running a Goal command.

This account is for my personal use only — I access it on just 2 PCs and 1 mobile phone. I use Codex and the Goal feature regularly for legitimate work, with no violations of your Terms of Service. I believe this is a false ban likely linked to the subscription issue.

I have the same issue, but my account was first deactivated and then the subscription was cancelled. It happened 2-3 days after renewing my Pro subscription through Google Play.

I submitted an appeal more than 2 days ago, a support ticket, no emails back yet and no responses here from support either.

Appeal: C-9ezQNZeTkWJb

Support case number: 10572088

I also use this account for personal use, I was working on a powerpoint presentation before I got banned so I doubt there was any violation of ToS.

I also checked spam and every mail in my inbox and I received no indication that my account was deactivated or that I violated any rule, I only noticed when trying to log back in the account on ChatGPT.

I was expecting more urgency to check the accounts affected by this but so far I’ve been disappointed

rotom June 28, 2026, 6:25pm 5

Thank you for looking into this

The issue is that I have no idea how much longer I’m expected to wait, and I’ve seen zero updates on my end. My workflow has been severely disrupted, and my projects have been at a complete standstill for days now.

Could you please provide any timeline or concrete updates? As seen in this thread, this is clearly not an isolated case. We are all deeply affected and urgently need some transparency on the progress.