I’m having quite a challenging time to get support for this error. It’s been over a week and I keep getting asked the same questions over and over with no resolution… My hope is someone on the forum might be able to help.. Any help or suggestions would be greatly appreciated.

I’m logged in to both ChatGPT and OpenAI with the same account:

When I create a tunnel it works if I use the default Org ID(openAI) and leave the workspace ID blank, but I can’t use the tunnel in a chatGPT app(no tunels available). I understand the issue is the tunnel needs to be associated with the ChatGPT workspace.

If I attempt to create the tunnel with the default Org ID(openAI) and the chatGPT workspace ID or if I try to create the tunnel with the ChatGPT Org ID and workspace ID I get the following error: “We couldn’t automatically verify the association between these workspaces and organizations. Contact Support to review the association before creating this tunnel.”

I’ve read the documentation support provided which seems to say if you get the error I’m seeing contact support: Secure MCP Tunnel(sorry won’t let me post a link)

“If your enterprise setup can’t be verified automatically, such as when the Platform organization has no corresponding ChatGPT workspace, contact your OpenAI account team to request a reviewed manual association override for the enterprise account mapping that should use the tunnel.”

I’ve also provided support the HAR file. Here is what I see in the HAR file in terms of the error.

“text”: “{\n “error”: {\n “message”: “We couldn’t automatically verify the association between these workspaces and organizations. Contact Support to review the association before creating this tunnel.”,\n “type”: “invalid_request_error”,\n “param”: null,\n “code”: “tunnel_principal_association_unverified”\n }\n}”

This seems to be a common issue on this forum recently, and the only resolution I’ve seen so far is when support associated the customers ChatGPT and OpenAI Org/workspace from what I understand… So it seems this is something support needs to fix?

PS support asked me to logout and in, and to test in incognito mode but there was no change.