Were either of you able to resolve this issue or get insights from support?
My organization has the same issue. We submitted a support ticket but it does not seem like they know how to resolve the issue either. The only response I have gotten is to “try” cancelling the monthly plan and see if the buttons appear. When I asked for confirmation if I will lose API access or what happens if the buttons do not appear once I cancel I haven’t received a response so I am hesitant since this is used in production. 
Hello
It seems that not many of us are having this problem, maybe only two. I’ve given up chasing support; it’s frustrating, all I get are generic responses. I doubt OpenAI is only concerned about two people… I’m going to switch my API to Gemini if OpenAI cuts me off; I’ll waste less energy than with their support…
Bertrand