The latest version for windows，When I open Codex, any click or interaction on the application interface results in it becoming unresponsive.

I’ve tried restarting and killing all CodeX processes, but neither of those solutions worked.

Thanks for reporting this, @winters_hai. I can see how frustrating it is when Codex freezes on every interaction.

A few things worth trying:

  • Restart Windows, not just the Codex processes
  • Run Codex as administrator
  • Temporarily disable overlays, antivirus, or other apps that may interfere with the interface
  • Reinstall Codex using a fresh installer

To help investigate, could you share your Windows version, Codex version, hardware specs, and whether this started after an update? Any error messages, logs, or a short screen recording would also be useful.

Please also send these details to support@openai.com and drop the case ID here so the team can help monitor it.

-Mark G.

thank you for your reply :grinning_face:
I’ve tried everything you mentioned. I try opening CodeX every day when I start work to check if it’s back to normal, but unfortunately, it hasn’t. However, I found an alternative: installing CodeX as an extension in VS Code. While this works, the experience is poor because I can only see my own chat and don’t use project features.

I will continue testing to find a solution.