Issue Date: June 26, 2026

Subscription Plan: ChatGPT Pro 20X (Legitimate subscription purchased via Apple App Store)

Usage Environment: Exclusively used on a fixed personal Windows device through the Codex client

Hello OpenAI Community Moderators and Official Team,

My paid ChatGPT Pro 20X account was suddenly suspended today without any prior system warning, violation notice, or official explanation for the ban. I have strictly complied with the OpenAI Terms of Service and Community Guidelines during all my usage, with no irregular or rule-breaking behavior.

This suspension is not an isolated incident. Many users on X (Twitter) have reported the exact same issue: sudden and unexplained account suspension while using the Codex client on Windows. This is a widespread false-positive detection error affecting a large number of users, rather than an individual account violation. Moreover, many affected users, including myself, have previously submitted appeals for this false-positive ban but received repeated rejection results.

The unexpected account suspension has completely disrupted my daily work and study. I am currently unable to log in to my account at all, resulting in a full stop of daily usage and data access, which has caused great inconvenience to me.

I sincerely request the OpenAI official team to manually review my account login logs, usage records and chat history to confirm my full compliance. Please lift this wrongful suspension and restore the access to my ChatGPT Pro 20X account as soon as possible.

Thank you for your review and assistance!

I’ve encountered exactly the same situation, and I hope the authorities will investigate and resolve this issue as soon as possible.

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My accounts have also been banned. I need them urgently for critical and important work. Please look into this at the highest level and please help resolve it immediately, this is of maximal urgency and severity.

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My account was also suddenly deactivated on the morning of June 25, and I believe this may have been a false positive from the automated risk-control system.

I’ve already submitted an appeal to OpenAI Support (Case ID: C-5L5l4UlyPzi7), but I still haven’t received any meaningful update so far.

Some context:

• My account has been active for nearly 3 years

• I’ve been a ChatGPT Pro subscriber for months via Google Play

• My usage is entirely normal (research, coding, etc.)

• I have never intentionally violated OpenAI’s Terms or Usage Policies

The biggest issue is that this account contains a large amount of important work history, research discussions, coding conversations, and ongoing project context that I currently cannot access.

I completely understand the need for automated security systems, but this honestly seems like a mistaken suspension rather than an actual policy violation.

If anyone from the OpenAI / Trust & Safety team sees this, I would sincerely appreciate a manual review or any update regarding the appeal timeline.

Thank you.

Accidents happen, and that is understandable. I have no intention of blaming you for the error itself. Furthermore, I suspect that the scale of this particular incident is quite massive, and I would like to extend my deepest sympathies to your team, who must be thoroughly exhausted right now.

However, you made the one mistake you should never have made: you remained completely silent for more than three days.

All you had to do was copy and paste a single statement once a day: “We have mistakenly impacted our legitimate users and are causing great inconvenience. We are currently still investigating this matter. Please be advised that resolving this issue may take a considerable amount of time. We deeply apologize for the delay and kindly ask for your continued patience.” Even your own free-tier model could have managed that.

While we may not be enterprise clients, many of the users affected here are, at the very least, power users who strongly trusted your technology and acted as evangelists sharing it with the world. I am profoundly disappointed by such an insincere response.

At a minimum, you have lost your status as a reliable primary system. A three-day silence is more than enough time to break that trust.

So true, I’ve lost all hope of this issue being resolved in a timely manner, even with so many people being affected. You’d think it would be a bigger priority.

Guess we’ll be lucky if we even get an answer in the following weeks

This matter has been over 4 days old, but it has not been resolved yet.

I still have no idea what’s going on, and it’s been causing a lot of trouble with my work.