Greetings OpenAI,

I’m writing to request some visibility on Case C-G7WH3hdDkozo where my Pro 20x Subscription and account was abruptly deactivated. This seems correlated to the large number of potential false positives reported by other users as well.

I am approved for Trusted Access for Cyber and have been using the subscription for verified independent cybersecurity work. There was no change in use case and I’ve been using it as I have for weeks/months. Use of codex was primarily via codex cli, codex app-server, and the codex app itself.

Can I please request for this case to be reviewed please as it affects on-going work.

Thank you.

Best regards.

I’ve been dealing with a similar issue, and it’s already been two days but it still hasn’t been resolved.

same issue. I also have the Cyber certification, and my account was banned out of nowhere. All my workflows were pre-verified with GPT before I even started the tasks. Now my entire progress is frozen, and it’s incredibly frustrating.

If any OpenAI staff members happen to see this and could look into our situation, it would be deeply appreciated.

Ticket: C-Zyb3H0nME3ns

Additionally, I also did just activate 1 reset out of 2 since I ran out of usage. It could also be that the usage was unusually high for a 7 week period due to the reset.

Thanks for raising this, and appreciate everyone who added details to the thread.

The team is actively investigating the account bans that have been reported. At the moment we don't have a timeframe to share, but we'll post an update here as soon as we understand the root cause and have more information.

We'll keep this thread updated as soon as there's something concrete to share.

-Mark G.

same issue.[C-y0yCjyQeq26f]

Same issue

Appeal: C-9ezQNZeTkWJb

Request ID: cdflc91c-1cb9-4850-940b- 7cf1584845ac

Support case number: 10572088

Same issue. My Pro 5x account was deactivated on June 26 with no warning or email. Appeal was immediately rejected with no specific reason given. Appeal Case ID: C-sWi75Z3OsIHy / Request ID: df7a48ac-69c4-46c8-82fb-330ada4f422e. Requesting human review. @OpenAI_Support

Could I check if this has been picked up yet? I notice other threads have actual support IDs attached to them but I’ve not received any correspondence from anyone at all for C-G7WH3hdDkozo. Considering that there has been a disproportionately large number of complaints about false deactivations around the June 25 timeframe plus the usage rate limit issue that’s ongoing, I would’ve hoped that the response would be more proactive than just letting our paid for services run down their time.