Norty June 28, 2026, 10:17am 1

I’m hoping to hear from anyone who has had a similar experience.

I’m a ChatGPT Plus subscriber, and for the past few weeks I’ve been trying to resolve an ongoing support issue through the official support process.

During that time I’ve repeatedly been told that my case has been escalated to a support specialist and that I should expect a response by email. I’ve now received that same escalation message several times, but I still don’t know whether my complaint has actually been reviewed by a person. I haven’t received an escalation reference or any confirmation beyond those messages.

After spending many hours trying to work through the available support process, I’m now trying to understand whether this is a common experience or whether I’ve missed something.

I’m hoping other members can share their own experiences.

  • Has anyone successfully had a support case or complaint reviewed by a human?
  • Did you receive any confirmation that it had actually been escalated?
  • How long did it take?
  • Was there anything that helped move the process forward?

I’m not asking anyone to investigate my case. I’m simply trying to understand how the process has worked for other people.

Thank you to anyone willing to share their experience.

I’m still waiting on an appeal review so I’m curious about this too. It looks like some people get answers in a few hours while others have to wait for days or weeks

Norty June 28, 2026, 11:50am 3

I’ve been waiting for nearly 2 weeks and I’ve escalated a few times so I don’t know what’s going on

Norty June 28, 2026, 5:05pm 4

Body

I am looking for guidance from OpenAI staff regarding two existing support cases.

I have an active ChatGPT Plus subscription and have completed the standard troubleshooting multiple times (correct account, current app, supported country, tested across devices).

Over the past several weeks I have experienced a pattern of issues affecting multiple features, including changing tool availability, intermittent usage limits, voice interruptions, inconsistent feature availability, and Agent not being available.

I have now opened two support cases:

Both were acknowledged and marked as escalated to a support specialist. However, I have not yet received an identifiable human response to either case.

I’m not asking the community to troubleshoot my account.

I’m asking whether an OpenAI staff member can advise whether these cases are still active, whether they can be reviewed by the appropriate team, or whether there is another process I should follow to have the account investigated.

Thank you.