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I am looking for guidance from OpenAI staff regarding two existing support cases.

I have an active ChatGPT Plus subscription and have completed the standard troubleshooting multiple times (correct account, current app, supported country, tested across devices).

Over the past several weeks I have experienced a pattern of issues affecting multiple features, including changing tool availability, intermittent usage limits, voice interruptions, inconsistent feature availability, and Agent not being available.

I have now opened two support cases:

Both were acknowledged and marked as escalated to a support specialist. However, I have not yet received an identifiable human response to either case.

I’m not asking the community to troubleshoot my account.

I’m asking whether an OpenAI staff member can advise whether these cases are still active, whether they can be reviewed by the appropriate team, or whether there is another process I should follow to have the account investigated.

Thank you.