Hello,

I have been unable to add a payment method or purchase API credits since July 22. I have already contacted support several times, but so far I have received only general recommendations and have not been able to resolve the issue.

The main problem is that the 3DS verification appears to be completed successfully, but the website repeatedly restarts the verification process:

1. I initiate the payment or try to add my card.
2. I receive an approval request in my bank’s mobile application.
3. I approve the transaction.
4. The website starts another verification cycle.
5. I approve the request again in the banking application.
6. The website eventually says that my identity or payment method could not be verified.

My bank confirmed that it is not blocking or rejecting the transaction and advised me to contact the merchant. However, support has told me that there is no visible problem on the platform’s side and that I should contact the bank.

Additional details:

• The problem has been occurring since July 22.
• I previously used the same card successfully on this platform.
• The card supports 3DS and two-step verification.
• The card is enabled for international and online purchases.
• The card works normally with other international services, including ChatGPT Plus, Netflix, Grok, and Claude.
• I have also tried other cards, including cards that do not require a 3DS OTP, but none of them are accepted.
• Following previous support advice, I removed my saved card. I am now unable to add any card to the account.
• My account is verified.
• I do not use a VPN.
• I am paying from the same country in which the card was issued.
• I am only trying to purchase USD 5-10 in API credits.
• Country is in the list of the allowed countries.

Could someone from the payment or billing team review this case manually?

Please do not refer me back to the bank without reviewing the payment logs. The bank has already confirmed that it is not blocking the transaction. And I used all cards I have.

I would appreciate either specific instructions for resolving the problem or a clear explanation of why payments from my account are not being accepted. I have no Idea why low-amount purchase generates such problems. Thank you.