Hello,

I am having a persistent issue 5 days with the ChatGPT desktop application (Work and Codex) on Windows 11.

When I open the app, it only shows the message:

“Oops, an error occurred”

with the buttons “Update ChatGPT” and “Try again.”

The app received and installed a new update today, but unfortunately the issue is still exactly the same.

I have already tried:

• restarting the computer,
• repairing and resetting the application in Windows settings,
• uninstalling and reinstalling the application,
• testing two different internet connections,
• disabling VPN and checking the firewall,
• installing all available Windows updates.

ChatGPT works normally in my web browser, so the problem only affects the Windows desktop application. Please help me. Thank youu :////

Thanks for flagging this @stitch4

Since this issue requires account-level investigation, could you please open a support ticket if you haven't already? Once you've done that, feel free to share the support ticket ID here, and I'll be happy to take a closer look.

Thanks!

~ Smith

I’m really clueless, I’ve tried everything.. and just when I need it :// thanks a lot for the help. here it is: Case Number: 12706493

What does it look like please? Has anyone encountered this?