Hello,

I am experiencing a persistent, server-side bug on my account that has made ChatGPT completely unusable since August 2nd.

The Problem:

• Every single time I open a new conversation, the system automatically triggers an unwanted, non-requested image generation process.
• The process stays permanently “stuck” (hanging) and never finishes.
• Additionally, the rendering engine continuously displays a broken > character in the UI.

Steps already taken:

• The issue persists across all platforms (Web Browser, iOS, and Android Apps) and different devices.
• I have already cleared the cache, reinstalled the apps, and performed every standard troubleshooting step.
• Standard support keeps automatically closing my tickets as “duplicates” without providing any solution.

Since this happens on all devices, it is clearly a corrupted session state or a stuck queue in my account database on the server side. I need an engineer or a senior technician to manually reset my account’s active session state (clear stuck DALL-E queue).

Please do not close my account or this thread. I am a paying user and just want this technical loop fixed. Thank you.