We are experiencing a serious technical issue with ChatGPT Business workspace invitations, and I would like to know whether other users are seeing the same behavior.
The issue is reproducible across multiple user accounts.
The invitation email is delivered normally. The invited user signs in with the correct email address and clicks Join workspace. However, instead of being added to the Business workspace, the user is redirected back to the normal ChatGPT Personal/Free interface.
The Business workspace never appears for that user, while the invitation continues to show as Pending on the administrator side.
We have tested this with many different accounts. A small number of users were eventually able to join, but only after repeatedly resending the invitation and retrying the acceptance process many times. Many other users still cannot join at all.
We have already tested:
- Freshly generated invitations
- Multiple different user accounts
- Confirming that the invited user is logged into the correct email
- Incognito/private browsing
- Different browsers
- Removing and reinviting users
- Repeating the invitation process multiple times
- Capturing Chrome Network logs
- Capturing HAR files during failed invitation attempts
The network behavior is also reproducible.
During a failed attempt, the request to:
/accept-invite
is sent successfully, but the server responds with:
302 Found
and:
Location: /
The browser is then redirected back to the normal ChatGPT page, but the Business workspace membership is not created.
In another failed test, the account API confirmed that the correct invited user was logged in. However, after accepting the invitation, the account still only had its Personal workspace and no Business tenant/workspace had been added.
There is no obvious 4xx or 5xx error shown during the process. From the user’s perspective, the invitation simply redirects back to ChatGPT and silently fails to add the user to the Business workspace.
What makes this especially concerning is that the behavior is inconsistent:
Some users eventually join after many retries, while many other users consistently cannot join at all.
The repeated failure pattern is:
Invite received → Join workspace → redirected to Personal/Free → Business workspace does not appear → invitation remains Pending
I have also reported this issue directly to OpenAI Support under case #12962281 and have already provided the requested troubleshooting evidence, including HAR files and reproduction details.
I am posting here specifically to determine whether other ChatGPT Business users are experiencing the same technical issue.
Has anyone else encountered this exact behavior?
If your workspace had the same issue and it was eventually resolved, I would be very interested to know whether the cause was related to workspace provisioning, invitation state, membership state, or another backend issue.
At this point, this appears to be a significant reliability problem with a core ChatGPT Business workspace function, since administrators cannot reliably add members to the workspace.