I’m an active ChatGPT Business subscriber unable to sign in for 15 days. My password reset succeeds, but I’m stopped at the MFA step: I’ve lost access to my authenticator method and have no backup codes.

Steps already completed:

• Verified correct account email and sign-in method (email + password)
• Provided proof of ownership including billing records
• Submitted the account recovery request and completed verification
• Open ticket: Case #12880544 — no human response yet

Could a staff member please escalate this case to a human reviewer and reset the MFA so I can re-enroll a new device?

Please reference the case number.

Thanks in advance for any help.

I truly appreciate anyone help that can lead to resolve this issue !