After first doing the verification, I received no email regarding my status, only upon opening the website again I saw:

“Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.”

Clicking the “Re-start verification” button doesnt work, gets me this:

“We couldn’t start verification. You may not be eligible for this verification flow right now. Please try again later, or contact support if you think this is a mistake.”

Via the support chat bot I attempted multiple times to verify, each time after submission I haven’t received any updates.

I literally have no clue as what to do next.

Hey legitu, welcome to the forum!

That's indeed frustrating. Could you share the case number so I can take a look and see what can be done?

Also, I'd like to check whether anyone else here is experiencing the same issue.

Avinash

Hi, thanks for the reply, case number: 13074146

Hi there, I’m experiencing the same issue. However I don’t have a case number as support bot didn’t provide me with such: