A Petlibro outage is preventing its smart pet feeders and other devices from performing scheduled tasks, like dispensing food. The outage began on Tuesday, with users across Reddit reporting that their smart feeders, litter boxes, and water fountains have gone offline.

Though Petlibro maintains that “existing settings and schedules stored locally on your device will continue to operate as programmed,” many users say that’s not the case. Instead, some users report that Petlibro’s RFID, Granary, and Polar food dispensers are missing scheduled feedings due to the outage — a major problem for pet owners currently away from home. Some users say they’ve had issues with Petlibro’s Dockstream smart fountains and Luma litter boxes as well, while the app also isn’t working for some.

In a statement to The Verge, Petlibro CEO York Wu says the outage is “related to how the Petlibro app communicates with devices through its online servers.” Wu reiterates that scheduled feedings “are programmed directly onto the device and should continue to run as scheduled without an internet command,” but adds “we are aware of reports from some customers whose devices did not behave as expected, and we are reviewing those cases individually.” Wu also says that some features that require a connection to the app, like the manual “Feed Now” button, “may be disrupted.”

Petlibro has since updated its status page to say service is “fully restored,” but users still appear to be having issues with their devices. As of Thursday morning, one Reddit user says their feeder is “still offline and not dispensing” despite receiving an email that service is “fixed.” Another says their feeder is back online but still isn’t dispensing food at its scheduled times.

Update, August 13th: Added a response from Petlibro.