ChatGPT Business account did not receive the Codex 8M-user hard reset

Had the same problem 28 days ago.We are facing the same problem now.
Business Team users still haven’t received the usage reset this time.

Yeah why we’re being excluded???

me too…
Please have a look

business user here.. didn’t get the reset, plz fix. if tibo does another reset tomorrow(today) we’d effectively be missing out on 2 resets. This happened on last months* reset too where we business users missed 2 but was given 1 after some “fix”. I feel like this is deliberate for business users. shouldn’t give resets if it would cost so much instead of leaving us out

business user here too.. still didn’t get the reset.

Same problem here.
It feels especially bad if they announce it with ‘use /fast’ and then don’t grant the reset. But i hope this is a bug and not intended.

ChatGPT Business users keep getting treated like second-class customers.

Business is a paid team plan, yet Codex reset events have repeatedly skipped Business workspaces. This already happened before, OpenAI acknowledged it was a mistake, and now it appears to be happening again.

If the same issue can happen twice, then the previous fix clearly did not address the underlying process. Business customers should not be the ones consistently losing out.

Same here. Feels very deceptive from OpenAI when nothing stated that business is excluded and encourage extra token burning for us to be left with nothing.

My ChatGPT Business seat appears to have been omitted from today’s August 13 Codex global hard reset.

My weekly included usage is still showing 0%, with the next reset date shown as August 18.

I understand that a similar issue occurred in July, when OpenAI confirmed that ChatGPT Business workspaces were inadvertently omitted from Codex hard resets and subsequently applied a corrective Business reset.

Could you please check whether my Business member was included in today’s global reset, and if not, apply the appropriate corrective reset to my seat?

Hi everyone,

there appears to have been another global Codex usage reset today, August 13.

However, it looks like ChatGPT Business users/workspaces were not affected by the reset, while users on other paid plans received it.

Can someone from OpenAI clarify whether Business is intentionally excluded from this reset, or whether this is another rollout issue?

We had a very similar situation in July, when Business workspaces were inadvertently omitted from multiple Codex hard resets and a corrective reset was applied afterwards.

My understanding is that a global/hard reset should refresh the included Codex usage allowance and is separate from workspace credits.

Thanks!

Same, burned all my tokens yesterday and then had to sit around all day today.

Remaining usage still at 2% for me. Seems like Business subscribers really haven’t received it yet.

I’m paying 25$ per seat on the business plan and if we can’t even get the reset, i might as well move my entire team to plus which is cheaper.

Same here. Made a ticket on support as well.

Case no. : 13143393

Thanks in advance!

Same here. Here is my Case Number: 13146580. Please check @Dan_Bosscher @EricGT

Could you please take a look? @Prashant_Pardesi

Note: I am not an OpenAI employee, just a long time user on the forum.

Oh, sorry about that. Would you be able to help us gather some attention over this topic?

Sorry, no.

Now from some extra characters to meet the needed 25 minimum characters to create a reply.

Yeah, I get the feeling that business users are second class citizens all the time. With resets. But also with rollout of new features, e.g. the Live voice function. Sad.