Sarvam AI, India's full-stack sovereign AI company, has opened its voice agent platform to the public. What was previously locked behind enterprise waitlists and high-volume contracts is now available to any developer, startup, or SMB looking to build a voice-powered AI agent. The platform, called Sarvam Samvaad, has already quietly powered more than 350 million conversations in production, making this less of a debut and more of a graduation.
From enterprise gatekeeper to self-serve
Until now, access to Sarvam's conversational AI agents was largely limited to enterprises and customers with high conversation volumes. The public launch introduces a self-serve model with free credits and usage-based pricing, letting startups, SMBs, developers, and individuals build and deploy localized voice agents without a sales conversation. Free-tier users face certain usage caps, with paid plans expected for those who want to run without limits.
Enterprise AI procurement cycles can stretch for months. A self-serve funnel compresses that to minutes, which is the point.
What the platform actually does
Samvaad lets enterprises and government agencies deploy voice and text agents that operate fluently across 11 Indian languages. Its key technical claims: sub-500ms latency for real-time voice with contact-centre-grade audio quality, multi-agent orchestration for complex workflows, and cross-channel memory spanning voice calls, WhatsApp, and web.
The stack is genuinely end-to-end. Here is what it bundles together:
- Omnichannel reach: Interactions across telephone, WhatsApp, web, and apps.
- Persistent memory: Agents remember past conversations and context across sessions and channels.
- Enterprise integrations: Direct connectors to CRM, core banking, and payment systems, so agents can handle appointment booking, payment follow-ups, cart recovery, collections, and inbound support without a human in the loop.