I applied for Trusted Access for Cyber as an individual. Persona verification succeeded. Immediately after, I received the Daybreak Blue approval email. But the TAC page still shows “Your identity couldn’t be verified or your account is ineligible at this time.”

Support said they can’t provide details, can’t override, and don’t support retries or appeals.

This doesn’t make sense — if Daybreak Blue was approved, the eligibility check clearly passed. Something between the approval and the TAC provisioning is broken.

Has anyone who hit this actually gotten it resolved? Did it fix itself eventually, or was there a specific channel that worked?

Please help @OpenAI_Support
My Case Number: 13031407