The revamped stations will have dedicated help desks for complaints, women, children, senior citizens, transgender people and persons with disabilities. There will also be separate desks for cybercrime and legal assistance.
People will be able to seek help with applications and online services, obtain information related to the Right to Information Act and request copies of FIRs.
The government said the aim was to create a police force that is more approachable, accountable and equipped to use technology effectively.
Focus on trust and accountability
Chennithala urged people to approach police stations without fear and cooperate with officers. He cited the success of Operation Toofan, the state’s anti-narcotics campaign, as an example of what can be achieved when the public works with the police.
He also called for strict compliance with Supreme Court guidelines on arrests and other police procedures. Referring to custodial deaths that have damaged the reputation of the force, he said steps would be taken to prevent such incidents.