My OpenAI account was suspended without any prior warning. After I submitted an appeal, the only response I received was that the original decision was upheld. However, I was not given any specific reason or explanation.

This has been very difficult for me, because I do not know what went wrong or how I can correct it.

I work as a Product Manager, and my account was mainly used for work-related purposes, especially generating HTML-based interactive product prototypes. These prototypes were used for product design, feature demonstrations, and internal requirement discussions.

I did not use the account for abusive, automated, harmful, or policy-violating activities. Based on my actual usage, I believe this may have been caused by a misunderstanding or an automated risk flag.

I fully understand that OpenAI needs to enforce safety and usage policies. However, I sincerely hope someone from the OpenAI team can help manually review my case again, or at least provide more information about why the suspension happened.

Thank you.

I’m the same. I received an email deleting my account inexplicably, and my appeal was rejected. I don’t know what happened, but I feel like it was reviewed by AI.

Yes, I am also very puzzled; they didn’t even provide any relevant information.