Hello,

I am very stressed because my ChatGPT Business billing renewal is tomorrow, and I still do not have full certainty that the billing issue has been resolved.

I have been trying to find every possible real-time contact option with OpenAI before the billing cutoff.

I am the owner of a ChatGPT Business workspace.

Today, before the renewal, I removed one member from my workspace. The Members page now correctly shows 2 active members, but the Billing page still shows 3 seats and the next invoice is still calculated for 3 users.

I have already contacted OpenAI Support by email and attached screenshots showing the discrepancy. I received a case number, but the response appears to be AI-assisted, and I still need confirmation before tomorrow’s renewal.

Could an OpenAI moderator or support representative please review this before the renewal is processed?

I would like tomorrow’s invoice to be issued for 2 seats only, since the third member was removed before the billing date.

Thank you.