The eGovernment Benchmark 2026 evaluates the availability and functionality of selected digital public service websites and portals at both Member State and European Union (EU) level. It covers 96 key services across nine life events: moving, transport, starting a small claims procedure, family, career, studying, health, starting a business and running a business.

The Benchmark supports the monitoring framework of the Digital Decade Policy Programme (DDPP) by assessing the two key performance indicators (KPIs) for online public services for citizens and businesses.

Using a user-centred approach, the eGovernment Benchmark applies the Mystery Shopper methodology. Trained evaluators act as ordinary users when interacting with portals and webpages, generating objective, first-hand evidence on service availability and functionality.

Read more about the 2026 State of the Digital Decade package.

Deliverables