I paid the full official price of USD 200.00 through Google Play for ChatGPT Pro, but shortly after the purchase my OpenAI account was deactivated. My appeal reference is C-jlj1TEHifGu4.

Right now I honestly feel very helpless and frustrated. The USD 200.00 payment has not been refunded, but at the same time I have completely lost access to my ChatGPT account. This account is not just a subscription account for me. It contains many of my research plans, experimental designs, project notes, and work-related records. Losing access has seriously disrupted my work, and I do not even know what exactly I did wrong.

I submitted an appeal, but the only response I received was that the original decision stands, without any specific reason, evidence, or explanation. I also contacted OpenAI Support, but was told that there is no additional escalation path beyond the appeal form.

The most frustrating part is that my legitimate request as a paid user does not seem to be taken seriously. I paid the full official price through Google Play, followed the rules, and lost access to both the service and my account data, yet I have only received generic responses without any clear explanation or meaningful resolution. It feels like the actual experience and reasonable rights of paying users are being ignored. I sincerely hope OpenAI can investigate whether this is a false-positive risk-control issue or a Google Play billing/subscription synchronization problem. I am only asking for a real human review to restore my account, or a refund of the USD 200.00 payment if restoration is impossible.

My account was restored now.

Could you please tell us how to restored? Why they refused to restored my account… thank you

Could you tell us exactly how you got it restored, and what you wrote in your appeal?

Hello,

I believe my ChatGPT account was mistakenly deactivated.

I have already submitted multiple appeals through the official channels, but they were rejected. I respectfully request that my case be manually reviewed again, as I believe this is a false positive.

Case Number: 10839801

This account is very important to me because it contains important work-related conversations and personal data. I would greatly appreciate another manual review of my case.

I have also submitted 2–3 appeals, but they were all rejected. They suspend people’s accounts without any reason and refuse to give a specific explanation, which still leaves me angry and confused. If you had provided the reason in an email, I could have addressed it properly with evidence. This is truly disappointing. And I am not the only one – dozens of users have been suspended during this period, as you can see on the forum. Isn’t that enough reason for you to investigate whether there is a problem with your account security review system?

Even though my account was unreasonably suspended, ChatGPT’s scheduled tasks still send me daily world news emails every day. How ironic!

case id: 10893601

appeal id: C-HB9Ga1xkq9a5