CIO AI
2026-10-05 10:00 UTC
Score 47.0
USR-0125-20261005-global-ai-ne-395c3d53
Most CIOs can easily describe their AI initiatives, but struggle to demonstrate and report on AI value and ROI. This is evidenced by Gartner’s AI ROI Vendor Sentiment survey , which found that 27% of respondents strongly agree that ROI from AI initiatives is difficult to quantify. In addition, only one in four had a clear process to evaluate success of AI initiatives. In the digital transformation era, compute costs were relatively cheap, and the focus was less on FinOps and more on user experience, and the classic software attributes of availability, reliability, scalability, performance, and security. AI-native and AI-enabled applications still bring these considerations, along with a host of new ones, such as accuracy, validity, explainability, safety, and all the other trust attributes like those in the NIST AI RMF. But as AI scales, it’s quicky becoming a FinOps exercise, too. I’ve discussed techniques CIOs can apply to improve AI value and ROI such as architectural decisions related to controlling efficiency at the data layer, fine-tuning the application layer , and closing the gap between AI strategy and governance . Here, we’ll look at three best practices for CIOs looking to formalize their process to evaluate the effectiveness of their AI initiatives through approaches, frameworks, and techniques that support measurement and ROI reporting across the entire AI portfolio. 1. Take a portfolio approach in line with AI ambition The first step to AI value is to take a po…